Return & Refund Policy

HTWV is currently in pre-launch and is not yet shipping orders. This policy describes how we will handle returns, refunds, and damaged shipments when the product officially launches. Final terms will be confirmed at launch and reflected on your order confirmation.

Food Safety & Returns

Because HTWV is a consumable beverage, we cannot accept returns of opened product or product that has left our supply chain, for food-safety reasons. Unopened cases may be returned in accordance with the terms below.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you received the wrong items, email hello@htwv.co within 7 days of delivery with your order number and photos of the packaging and product. We'll make it right — typically with a replacement shipment or a full refund of the affected items.

Unopened Case Returns

Unopened cases in resalable condition may be returned within 14 days of delivery for a refund of the product price. Return shipping is the customer's responsibility unless the return is due to our error. Original shipping charges are non-refundable.

Refunds

Approved refunds are issued to the original payment method within 5–10 business days after we receive the returned product or approve a damaged-goods claim. Depending on your bank, the refund may take additional time to appear.

Subscriptions

Subscription orders can be skipped, paused, or canceled at any time before your next scheduled ship date. Once a subscription order has shipped, it is subject to this policy.

Cancellations

Orders that have not yet shipped can generally be canceled by emailing us as soon as possible. Once an order has entered fulfillment, we may not be able to cancel it, but the sections above will apply.

Contact

Return questions? Email hello@htwv.co.