Shipping Policy

HTWV is currently in pre-launch and is not yet shipping orders. This policy outlines our intended shipping practices when the product officially launches. Final details — including carriers, case sizes, and delivery windows — will be confirmed prior to launch and reflected on your order confirmation.

Where We Ship

At launch, HTWV plans to ship to addresses within the contiguous United States. International, Alaska, Hawaii, and U.S. territory shipping is not initially planned and will be announced separately if made available.

Processing Time

Founding-member orders will be processed in the order they are received. Because HTWV is a lightly carbonated beverage, orders may be held briefly to be routed with appropriate transit times and, where necessary, protective packaging.

Shipping Times & Rates

Standard ground shipping is the default method. Estimated transit times and shipping rates will be displayed at checkout based on your destination. Transit times are estimates provided by the carrier and are not guaranteed.

Weather & Carrier Delays

Because HTWV is a liquid product, extreme heat or cold can affect the beverage in transit. We may temporarily hold shipments during severe weather events to protect product quality. Carrier delays outside our control (weather, holidays, network disruptions) may extend delivery windows.

Damaged or Lost Shipments

If your order arrives damaged, or does not arrive within a reasonable window after the tracking marks it delivered, email hello@htwv.co within 7 days of the delivery date with your order number and photos of the packaging and product. We will work with you on a replacement or refund as outlined in our Return & Refund Policy.

Subscriptions

If you elect a subscription at launch, orders will ship on the cadence you select. You can skip, pause, or cancel through your account before your next scheduled ship date.

Contact

Shipping questions? Email hello@htwv.co.